Loading...

Privacy Policy

Last updated: May 2025

Task Heroes (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using Task Heroes, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Billing and payment information
  • Location (optional)
  • Profile data (bio, profile image, skills, etc.)

b. Transactional Information

  • Task orders and completion history
  • Disputes and resolution records

c. User-Generated Content

  • Profile descriptions
  • Reviews, messages, and feedback
  • Uploaded documents or attachments

d. Usage Data

  • Pages visited, session duration, device/browser info

e. Cookies and Tracking
We use cookies and similar technologies to:

  • Recognise you and maintain your session
  • Understand user activity on the site
  • Improve performance and security

2. How We Use Your Information

We use your information to:

  • Provide and maintain the platform
  • Process payments via third-party providers (e.g. Stripe, PayPal)
  • Match freelancers with employers
  • Facilitate communication and transactions
  • Monitor platform usage and improve functionality
  • Resolve disputes
  • Enforce our Terms & Conditions

3. External Services and Analytics

We use third-party services such as:

  • Google Analytics (analytics and site usage)
  • PostHog (session recording and feature usage)
  • Other tools for A/B testing, performance monitoring, and customer feedback

These services may collect data such as IP address, browser type, and user interactions. Please review their respective privacy policies for further information.

4. Cookies Policy

We use cookies to:

  • Keep you logged in
  • Track session activity for support and analytics
  • Enable core features of the platform

You can manage your cookie preferences through your browser settings. Disabling cookies may impact site functionality.

5. Data Processing & Storage

All personal data is processed in accordance with UK data protection laws (UK GDPR). Data may be stored on secure servers in the UK, EU, or trusted third-party hosting providers.

6. Who Can Access Your Information

Your information may be shared with:

  • Freelancers or employers you interact with
  • Payment processors for billing and withdrawals
  • Our internal team for support and moderation
  • Legal authorities, if required by law

We never sell your data to third parties.

7. Your Rights

You have the right to:

  • Access and update your personal data
  • Request data deletion
  • Withdraw consent
  • Object to processing for direct marketing

To exercise these rights, contact us at: support [at] taskheroes.net

8. Children’s Privacy

Task Heroes is not intended for users under 18 years of age. We do not knowingly collect data from children. If we become aware that a child has submitted personal information, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date.

10. Contact Us

If you have any questions or concerns, please contact our support team at:

support [at] taskheroes.net